TRS Tax Recovery Services Inc. is pleased to share comments received from clients under a formal feedback system implemented during 1994.
"Tax Recovery Services recently performed a sales tax review for our company and was able to uncover significant savings. Jerry Pencak, the consultant was very knowledgeable with respect to legislation covering G.S.T. and P.S.T. This review was completed on time, as scheduled, with little disruption to my staff's work routine. Files were returned in order, questions were addressed, and extreme consideration was shown while dealing with my staff. This was a valued service which I could recommend to anyone interested in ensuring their company has recovered all possible excise taxes."
Secretary-Treasurer & Controller
"We are very pleased with the audit you did for us. I gave the information to my accountant and he was impressed with your findings and work performed."
"We were very impressed with the professional way this was handled. A full explanation was given and staff instructed how to deal with correctly in the future. This was a very worthwhile project and was a considerable benefit to our company."
Chief Financial Officer
"We appreciate the courteous review, with very little disruption for any staff."
"Minimal interruption to work day. Advice in areas needed to be looked at."
"Your examination of our files and follow up on our unique circumstances was very thorough. We appreciated as well the fact that your presence in our office was unintrusive and did not disrupt normal routines at all."
"It's always nice to know you are doing things properly, more important it is always prudent to correct your errors before a tax auditor finds the. TRS showed us where we were misinterpreting tax laws. The end result was some tax savings and peace of mind."
"This service identified areas where additional ITC could be realized. In addition, weaknesses in our system were identified."
"Very helpful in obtaining a written response RE: correct treatment of maintenance parts & labor. Helped us tremendously with all the legislative changes. Knowledgeable of current sales tax issues. Willing to spend time to go over issues & changes to ensure clients understanding."
"I was very pleased with your services. You minimized any interruptions. Your work was very professional."
"Well organized approach. Preparations made in advance of site work benefited by reducing daily operations disruptions. Knowledge of tax laws benefited recouping unrecognized savings. Procedures provided to use on an ongoing basis to optimize streamlined processing of ITC's."
"Tax Recovery Services demonstrated its professionalism not only in its fast expedient audit of our Sales Tax transactions but also in the reports, advice and follow-up information it has provided. I would feel very comfortable using Tax Recovery Services again when due for a review."
"Jerry, Sorry for the delay in sending this. I was extremely pleased with your quality of service during the tax audit. I certainly appreciate the added tax information that you supplied (company name removed), as well as the "after service" you have provided regarding questions that surfaced since your last visit. I would not hesitate in recommending your services to other companies. I look forward to talking to you in the future."
"Highly professional. Very thorough. Excellent service."
"Believe that you are well informed. Job was done very professionally. Pleasure to work with you. Would have you back & will advise others of your service."
Chief Financial Officer
"Efficient and courteous service with minimum interruption to office routine. Very well satisfied with service and results."
"Jerry's taxation experience in G.S.T. and provincial taxes are sure to save companies money by assuring excess taxes are not paid due to abnormal accounting procedures or practices in accounts payable and outside accounts payable systems. This, coupled with his intense business experience, provides a foundation to do audits that result in savings."
"Audit was done promptly and professionally. Seem to have good understanding of the acts involved. Pleasant to work with."
"TRS provided a very efficient review with minimal disruption to our staff."
"Extremely knowledgeable & serve oriented. 1-800 service most appreciated. Sensitive to risks & internal control improvements. Professionalism = claim = cash. Overall excellent."
"TRS was able to analyze our GST & PST in an efficient and effective manner with minimal disruption to our staff. They performed a task and recovered funds that we had neither the time or people to address."
"I don't know of anything that could be done to improve the service provide. It was done quickly, professionally and with no interruption of office routine. Followup consultation to the audit was excellent. It is possible that TRS extends its programs that (company name removed) would use them."
Supervisor, Manufacturing Accounting
"The review was completed on time, as scheduled with minimum disruption to my staffs daily routine. Jerry Pencak is knowledgeable with respect to legislation covering GST & PST. The training done to our employee was really helpful. We had no problem to recover the money with Jerry's follow up."
"(company name removed) was completely satisfied with the service & results of TRS' recovery of tax money overpaid & omitted. A thorough job was done."
"Job well done with minimal interruption on daily activities."
"We are satisfied with the work accomplished and the results obtained. We do not have any recommendations to make on your services."
"We were very satisfied with the sales tax audit provided. Jerry was very professional & thorough and provided us with information beyond the tax savings he was looking for. There was minimal effort required by our staff to receive a satisfactory return."
Director of Finance
"Dear Jerry, It would be hard for me to suggest improvements since your personal and work related professionalism is already of the highest calibre."
Manager of Accounting
"Jerry, As a personable and approachable professional, your quality of service is highly commendable. Detailed knowledge and/or investigation of specific tax issues benefited (company name removed). Great job!!"
"Personalized, professional service with immediate savings. Great work."
"During your August, 1997 review of records for the 4 years preceding your visit, I found your services to be conducted in a most professional yet warm manner. Your grasp of the GST and PST rules were excellent, and your connectivity to government and other outside sources was equally impressive. I particularly appreciated the manner in which you kept me informed throughout the process, sought clarification and discussed contentious issues, and provided us with recommendations to improve our operations to accurately capture GST/PST amounts (whether payable or receivable) and be on the alert for possible exposures to tax"
Manager, Financial Services
"Excellent. Very professional."
"At (company name removed), we appreciate the personalized service that we receive from Jerry. He always does a thorough review in a totally professional manner."
Supervisor of Finance
"Dear Mr. Pencak, I want to thank you for the recent sales tax audit. The mandate was accomplished in a professional manner and without creating any disturbances to our daily tasks. The audit resulted in a tax recovery while enabling us to take corrective measures for the future."
"Jerry, the service you provided was professional and accurate and supported with all necessary detail. The best part is it benefited both our companies. Thanks!"
"I did not have a chance to complete the form. My last day is today at (company name removed). I am pursuing other great opportunities. It was a pleasure working with you. Thanks for a great job done! In the future place contact (names of employees removed)."
"Flexible, friendly, unintrusive and knowledgeable. Jerry takes it upon himself to understand the business and has established a rapport that allows him to deal directly with appropriate personnel: be it maintenance or marketing."
"Jerry, You provide complete and detailed reviews of sales tax and GST with minimal disruption of day to day activities. You are always organized and prepared."
"I was very happy with services provided. Interruptions were minimal, flaws were identified and TRS was present during a subsequent government tax audit."
"I was very pleased with the level of professionalism, the thorough nature of the work and the significant recoveries Jerry Pencak and TRS achieved for my organization. Furthermore, the independent nature of the review did not affect the daily operations. I would and have recommended TRS to organizations seeking a prompt professional review with favorable results."
"I would like to thank Jerry for his many years of auditing our books and recovering thousands of dollars for our company. He was always very professional in his work doing a thorough job auditing our records and did so in a timely manner, He was always willing to schedule the audit so that our department would be minimally impacted."
Budget & Planning Manager
"In dealing with TRS over the past several years we have found your service to be administered in a very professional and well organized manner. Your feedback to us has been valuable. You have alerted us to problems that have led us to implement new procedures which in turn have enabled us to achieve savings otherwise would not have enjoyed."
"TRS Tax Recovery Services Inc. conducted their services in a professional and courteous manner. We look forward in working with Jerry Pencak again in the future."
Accounts Payable Administrator
"TRS has provided our company with professional and informative PST/GST rulings. The closing meeting is especially helpful in providing up-to-date and timely tips/guidelines for GST/PST practices."
"TRS has been really helpful for our organization. TRS helped us to improve our knowledge about tax issues."
Corporate Accounting Manager
"Jerry was very detail oriented and work efficiently and effectively with our associates. This feedback based on his high level of sales tax knowledge will be very useful to us in doing the correct entries going forward."
"I was very pleased with your services. You were very personable and professional. I would have no problem recommending your service."
"We found Jerry's approach to sales tax review to be very thorough. He is professional and articulate in explaining issues and we had minimal disruption in our day to day operations. We would recommend TRS to anyone contemplating a sales tax review."
"TRS conducted the audit in a timely and professional manner with little disruption for any staff. Jerry had good advice and resources in areas that needed to be looked at further. It was a pleasure working with Jerry and through the audit gave me peace of mind."
"Many years of trusted support and help shaping our company's reporting and review process was invaluable. Knowing the right person is always available when you call and rarely noticed when you don't call is exactly what you ask for."
Chief Financial Officer
"The services received from TRS were and are very professional and appreciated. Jerry is a very dedicated man which I had the pleasure to work with."
Director of Financial Reporting & Shared Services
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